How do I clean furniture upholstery?

To clean your new upholstered furniture and preserve that showroom look, we recommend:

• Vacuum your upholstered furniture regularly using the wand attachment
• If possible, flip and rotate your cushions once a month. This will ensure even fabric fading and foam core wear.
  
• If there are zippers on the backs or arms of your furniture, don't hesitate to unzip them, reach inside and fluff the stuffing.
  
• Have your upholstered furniture cleaned by a trained, insured professional. It's a small investment that will extend the beauty and life of your furniture.
  
  

What do upholstery cleaning codes mean?

Here are some common upholstery cleaning codes and what they mean to you:

• W: Spot clean with water-based upholstery shampoo or foam upholstery cleaner. Avoid soaking the fabric. Use a professional cleaner for overall cleaning
• S: Use a water-free upholstery-cleaning agent for occasional spot cleaning. Don't use water—it may cause shrinking, bleeding or water spots.
• WS: Use either water-based or solvent-based upholstery cleaners to spot clean.
• X: Don't use any cleaning chemicals. Instead, use a nonmetallic brush to loosen soil from the fabric. This cleaning code is most commonly found on silk- and satin-upholstered products.
  
  

How do I clean my leather furniture?

To clean your leather furniture we recommend:

• Use a leather-upholstery-specific cleaner on your leather furniture. Most large grocery and department stores sell appropriate leather cleaning products. 
• Never use anything harsh to clean it, such as saddle soap or mink oil.
• After you clean the leather, apply  a leather-upholstery-specific conditioner to keep it supple and buttery soft.

How does the delivery process work?

Most of our items are shipped with UPS, FedEx, Saia or Estes. All large furniture and appliance items are often shipped with Saia or Estes. We ship out the items within 2 business days and delivery takes 3-7 business days. All large items that require LTL shipment (Saia or Estes) will require a delivery appointment with the customer. It is important that the number provided for the order is correct for a smooth delivery process.

Will the delivery team move my existing furniture?

No, our delivery teams will not move your existing furniture. Most of our deliveries are drop off only, unless special arrangements have been made prior to delivery.

How much is shipping?

We offer free shipping on all of our items! Please note, that we do not offer in house delivery. All deliveries are drop off only.

What is the warranty for my product?

All products bought at The Kitchen & Bath Outlet have a 30 day warranty. In addition, most of our items have an addition 1+ year warranty. Please contact us at orders@thekitchenandbathoutlet.com for a detailed warranty overview for a specific product.

We are proud to offer quality products with great value to our customers. All products are thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition.

View our full Return Policy here

View our full Cancellation Policy here

How do I contact the Loss Prevention department?

We take many steps to ensure we are protecting our customers’ financial and personal information. If you have any questions or concerns, please contact our Loss Prevention Department at orders@thekitchenandbathoutlet.com. If sending an email, please provide your name, address, home phone number (with area code), transaction amount & date, but please do NOT send us any sensitive personal information (such as your account number or social security number).

Why did your Loss Prevention department contact me?

We work hard to make sure no one else is using your account. Occasionally, our loss prevention specialists will contact you to double-check that you authorized a purchase. We also sometimes ask for proof of identity or residence to make sure we are protecting you.

What payment methods do you accept? 

We accept all major credit cards, PayPal, and other popular payment methods.

Is it safe to use my credit card on your website? 

Our website uses industry-standard encryption and secure payment gateways to ensure your information is protected.